Terms & Conditions

Please read the following terms and conditions of use before using this website.

This website is operated by Head over Heels Enterprises Inc. and is hosted by Lightspeed to provide online e-commerce services. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Failure to abide by the following terms and conditions will result in the termination of your service.


This website and the materials and products on this website are provided "as is." Head over Heels does not represent or warrant that the functions of this website will be uninterrupted, timely, or error-free, that defects will be corrected, or that this website or the server that makes the website available are free of viruses.

All inventory available for online orders are shared with our in-store inventory. In some circumstances, some scuffs or dust may appear on the soles from customers trying on shoes on our concrete floors; in this case, the product should not be considered damaged nor is warranted for return.

We do our best to accurately photograph and represent products on our website, but due to the nature of our goods, all individual items are subject to slight variations (such as colour and fit). Please note that there can be some discrepancies as a result of viewing our products on different devices.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Fit and comfort are never guaranteed as every foot, gait, lifestyle, and shoe are unique. Head over Heels not provide product warranties of any kind. Any product warranties are defined and provided by the individual product brand and distributor, and are not the responsibility of Head over Heels. Each brand and distributor reserves the right to determine what is and is not considered a flaw or factory defect in their product, and reserves the right to determine the time limitation of their warranty policy. Our brands may not warrant discontinued or discounted products.


Head over Heels may deliver notice to you by means of email regarding your purchases, or may send you updates if you have subscribed to the newsletter.


Prices are subject to change without notice. Head over Heels does not offer price adjustments in the case that an item's price changes after purchase. All product descriptions are subject to change at the sole discretion of Head over Heels.

Certain products or services may be available exclusively online through our website or exclusively in store at our Victoria location. We reserve the right to discontinue any product or service at any time.

Head over Heels reserves the right to deny service to any customer at any time or to cancel any orders. We reserve the right to limit our e-commerce services according to geographical region. Shipping of online purchases on our website are currently limited to Canada and the United States.


It is your responsibility to provide current, complete, and accurate purchase and account information for all purchases made on our website. It is your responsibility to promptly update account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Head over Heels does not assume liability for any inaccurate information provided by the customer. Please double check the accuracy of your billing and shipping information before confirming your order.


All purchases from Head over Heels are made in accordance to a shipment contract. Therefore, the risk of loss and title for said purchases are transferred to the customer upon our passing on of the item(s) to the carrier. All packages come with up to $100.00 of insurance and a tracking number with Canada Post.


There may occasionally be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without notice. We also reserve the right to cancel orders if any information provided in the service is inaccurate.


Certain content on our website may include third-party links or material for whatever reason. Head over Heels has no control over these linked sites, all of which have separate privacy policies and data collection. Head over Heels has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites.