Our COVID-19 Protocol

Our COVID-19 Protocol

We are so grateful for the support we have received during our closure due to the ongoing COVID-19 pandemic—thank you to all of our amazing customers and community. We are so excited to be able to see you all again as we reopen and we want to be very thoughtful about the way in which we approach reopening.

The safety of our customers, staff, and larger community are paramount. As we are all aware this is a rapidly evolving situation, we will continue to monitor and follow all government regulations and adapt our business practices as appropriate. We will be resuming our regular hours during this time. Please reach out to us if you have further questions about our operation.

Below is a list of the protocol staff and customers will be adopting to help prevent the spread of COVID-19.

Celebrate your passion for shoes at Head over Heels.

Our mission is to provide fun, funky and fashionable shoes for today’s style-conscious woman. Fellow shoe enthusiasts benefit from our ability to recognize emerging trends, and they no longer have to choose between fashion and comfort. We also carry a selected range of jewelry, scarves and other complementary accessories.

Head over Heels has an extensive collection of shoes from all over the world. Some are exciting new lines that have not been showcased in Victoria, such as Wonders, while others are proven favorites like Birkenstock and Toms. While the shoes are primarily from Europe, the jewelry is all locally designed. One of our goals with the accessories is to encourage and support local artists and designers and, in the process, satisfy a growing desire to purchase products made in BC.

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We are excited to be part of the Atrium community of local businesses. The store was designed by D’Ambrosio Architecture, the firm that designed the Atrium. We conceptualized the store as a contemporary gallery where the shoes and accessories are presented as pieces of art. The result is a polished, sophisticated and serene space with a neutral white palette that allows shoe aficionados to focus on the beauty of the products on display. The Head over Heels website and in-store video display provide intriguing backstories about the origins and design principles of the shoe and accessory lines carried at the store.

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Head over Heels merchandise has been carefully chosen to reflect a concern for the environment. We minimize our ‘footprint’ by recycling as much as possible and selecting brands that exemplify quality shoes meant to last and work to minimize their own ‘footprint’.

We promise to maintain our core values of exemplary customer service and attention to detail while continuing to expand the offerings available to our loyal customers. Head over Heels is destined to become the ultimate mecca for women who love shoes.